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Forum Discussion
shanafan
May 29, 2019Apprentice
Apple devices stop working on my Netgear 5hz WiFi network
This same problem is happening with my brand new XR500, as it did with my old R7000, and only affects Apple devices in my household - iPhone X, iPhone 8 and Apple TV 4K. Basically, when I set up ...
- Aug 07, 2019
Just thought I would provide an update, and give thanks for all the assistance.
I unplugged the Comcast router for my home security since June, and haven't had any network issues. So, that was definitely the culprit.
I finally had Comcast come out to investigate the issue. The tech was very helpful, and decided the simple solution was to replace their router. So, I have a new router from Comcast for my home security, wired to my XR500. It has been plugged in since Sunday, and no network issues so far. So, seems like the original router from Comcast was defective!
All is good!
shanafan
Jun 04, 2019Apprentice
Well, WiFi issues persist. Only on my Apple devices. Had to delete the WiFi connection, reboot my phone and readd it.
Two Netgear routers, different models with the same issues. Not sure what my next step would be at this point than go with a different brand.
Two Netgear routers, different models with the same issues. Not sure what my next step would be at this point than go with a different brand.
FURRYe38
Jun 05, 2019Guru - Experienced User
If two different model NG routers are exhibiting the same issue with Apple devices, it's possible that the Apple devices maybe the problem and not the routers. We've seen various issues with Apple devices and problems with in iOS before.
You have configured this on the router?
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
Is Smart Connect enabled or disabled currently?
shanafan wrote:
Well, WiFi issues persist. Only on my Apple devices. Had to delete the WiFi connection, reboot my phone and readd it.
Two Netgear routers, different models with the same issues. Not sure what my next step would be at this point than go with a different brand.