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Apple devices stop working on my Netgear 5hz WiFi network
This same problem is happening with my brand new XR500, as it did with my old R7000, and only affects Apple devices in my household - iPhone X, iPhone 8 and Apple TV 4K. Basically, when I set up ...
Just thought I would provide an update, and give thanks for all the assistance.
I unplugged the Comcast router for my home security since June, and haven't had any network issues. So, that was definitely the culprit.
I finally had Comcast come out to investigate the issue. The tech was very helpful, and decided the simple solution was to replace their router. So, I have a new router from Comcast for my home security, wired to my XR500. It has been plugged in since Sunday, and no network issues so far. So, seems like the original router from Comcast was defective!
All is good!
The router supplied by Comcast for my home security is a Netgear Wireless N WNR1000 V2.
I’m going to disconnect it, and reboot my XR500 router to see what happens. When I got home, my PC is connected to WiFi, but I am receiving no data. Phone works though.. 🤷♂️
I’m going to disconnect it, and reboot my XR500 router to see what happens. When I got home, my PC is connected to WiFi, but I am receiving no data. Phone works though.. 🤷♂️
Followup..
Like I said, got home and my Windows desktop was on the WiFi, but I didn't have any data (no webpages loaded, etc)
I disconnected the Comcast ISP router's power, and rebooted my XR500 - PC came online with data and everything.
Now the question is.. how can these two routers live in the same environment if that is utlimately the issue?
What is the older NG router being used for?
Preferred configuration is to have the XR router be the main wifi source. If you need any additional wifi coverage then you can add on EX model extenders for that.
The older NG router is limted in speed and connection, 150Mb max on N mode which at the time was draft N for this model. The LAN ports are limited to 100Mb as well. This would be a bottle next in the system since newer routers support 1000Mb on the wire. The older wifi router would also be not as secure as the XR router and would not have most up to date security benefits and support.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.- If you disable the Comcast router WiFi/put it in modem mode/XR500 in DMZ then have everything connected to the XR500 that will be the best setup.
The Comcast WNR1000 router is for my home security system as backup communication I believe. There is also a cellular connection for the system, which is still connected. See attached screenshot.
I tried connecting the WNR1000 directly to my laptop, but the usual 192.168.1.1 and www.routerlogin.net yield no successful connections.
So, I wonder if I really need it when I have a cellular connection, also can only imagine how outdated its firmware is, too.
.
- With the Comcast router disconnected, my home security works but I can’t arm the system from my phone anymore.
If interference from being in close proximity to my XR500, what if I got a range extender with an Ethernet port and place the Comcast router somewhere else in my house?
NETGEAR Wi-Fi Range Extender EX2700 - Coverage up to 600 sq.ft. and 10 devices with N300 Wireless Signal Booster & Repeater (up to 300Mbps speed), and Compact Wall Plug Design https://www.amazon.com/dp/B00L0YLRUW/ref=cm_sw_r_cp_api_i_Jho-CbEMYJPWW
The Comcast router is just a router, has no modem capabilities. - Yeah you wouldn't be able to access the XR500 when connected directly to the Comcast with those details so that makes sense. That could work, might actually be better to use powerline adapter/range extender and place the XR500 further away from it. Do keep in mind that it mind not be the issue just a theory at the moment so don't want you to buy something with the belief that it'll 100% resolve the issue. If it's a router then you should be able to put the XR500 in its DMZ and that will be better.
Update..
Netgear WiFi Range Extender installed, and Comcast router for home security is on the network. Home security itself is now in 100% working order since it's back on WiFi.
Now, it's a waiting game to see if my XR500 and Comcast router (WNR1000) can play friendly together.. I have them on opposite sides of the house now, not the before 3 feet apart!
Thanks to everyone who has helped me in this thread. Really was pulling hairs in the beginning!
..... the bottleneck strikes again.
Since turning on the Comcast WNR1000 router, and having it on my network (physically far away from my XR500), my Xbox One X couldn't receive data and when I woke up this morning, my iPhone X couldn't do the same. Turned off the Comcast router, and boom, like magic everything back to normal.
So, what are my options you think? I can't get into the UI of the WNR1000. I don't believe it is broadcasting a wireless signal though.
Thanks everyone for all of the support so far!
I wonder if the IP address of the Comcast router is colliding with the IP of the XR500? Have you tried changing the XR500's IP and it's DHCP pool?
Just thought I would provide an update, and give thanks for all the assistance.
I unplugged the Comcast router for my home security since June, and haven't had any network issues. So, that was definitely the culprit.
I finally had Comcast come out to investigate the issue. The tech was very helpful, and decided the simple solution was to replace their router. So, I have a new router from Comcast for my home security, wired to my XR500. It has been plugged in since Sunday, and no network issues so far. So, seems like the original router from Comcast was defective!
All is good!
