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Forum Discussion
shanafan
May 29, 2019Apprentice
Apple devices stop working on my Netgear 5hz WiFi network
This same problem is happening with my brand new XR500, as it did with my old R7000, and only affects Apple devices in my household - iPhone X, iPhone 8 and Apple TV 4K. Basically, when I set up ...
- Aug 07, 2019
Just thought I would provide an update, and give thanks for all the assistance.
I unplugged the Comcast router for my home security since June, and haven't had any network issues. So, that was definitely the culprit.
I finally had Comcast come out to investigate the issue. The tech was very helpful, and decided the simple solution was to replace their router. So, I have a new router from Comcast for my home security, wired to my XR500. It has been plugged in since Sunday, and no network issues so far. So, seems like the original router from Comcast was defective!
All is good!
Netduma_Alex
Jun 11, 2019NetDuma Partner
I wonder if the IP address of the Comcast router is colliding with the IP of the XR500? Have you tried changing the XR500's IP and it's DHCP pool?
shanafan
Aug 07, 2019Apprentice
Just thought I would provide an update, and give thanks for all the assistance.
I unplugged the Comcast router for my home security since June, and haven't had any network issues. So, that was definitely the culprit.
I finally had Comcast come out to investigate the issue. The tech was very helpful, and decided the simple solution was to replace their router. So, I have a new router from Comcast for my home security, wired to my XR500. It has been plugged in since Sunday, and no network issues so far. So, seems like the original router from Comcast was defective!
All is good!