Brand new XR500 router rebooting every 5 minutes

Do a factory reset on the router then walk thru the setup wizard. I would power OFF the ISP modem as well for 1 minute.

Swap LAN cables betweent he modem and router.

Be aware of your ISP modem has problems of it's own:

http://www.badmodems.com/

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ThinkMcFlyThink wrote:

I recently purchased an XR500 Nighthawk router. Initial installation and setup goes fine, but after I have finished setup the router will restart about every 5-10 minutes without fail. I even exchanged the router for a new one thinking I just got a faulty unit, but I'm having the same problems with the replacement XR500.

 

I'm using Windows 10. I have Comcast gigabit internet Arris SB6190. I now can't see the firmware, but it's whatever the router auto-updated to on initial setup. It's plugged into the same outlet as my old router, but I've tried a different outlet to no avail. It's using the same ethernet cords as my old router. Powercycling the modem doesn't help. Reinstalling the new router works fine.

 

Is this a known issue? I'm not inclined to wait on hold to spend an extended amount of time talking with a service rep after spending over $300 on a router.

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