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BT Wholesale Service Information Page
Completely lost, hoping someone can direct me seeing as BT's telephone support is utterly useless.
Since moving house 2 days ago (this setup was working perfectly before that) I am unable to co...
if you have an openreach modem and your XR500 is connected directly into that you really should be able to input your pppoe login details into the XR500 setup config (i have not been with BT since the XR500 came out so I cannot walk you through it but it should be pretty straight forward.
Your login details are standard for everyone and are as follows just incase you are inputting them incorrectly as the homehub (with the built in modem) automatically handshakes them.
username: bthomehub@btbroadband.com
password: can be anything so long as it is not blank.
Hope this is helpful.