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Forum Discussion
Can’t get right speed
Hi , I need help pls . I have a hub 3 200 speed virgin package I have connected the xr500 to the router but with the hub I get 200 speed and with xr500 I get 78 ? Can anyone help me understand why i...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
Thank you for your reply , I am sorry I wish I knew more about the routers but I’m just a mom trying to sort ping issues out for her kids :0
I think I kind of understand what your saying though , the virgin hub 3 is the standard router and the netgear xr500 is connected via Ethernet to it . When I turn the virgin hub into modem only the netgear won’t work ? says no internet . I called netgear when I purchased it and they couldn’t figure out why so said to keep the hub as normal and use both but I am getting so much interference in the WiFi signal , a virgin engineer came out and did something to create two channels one said 2g and the other 5g which helped a little but the 2g connection was poop and now I have reset the router to try and gain better internet it’s deleted what he did so I’m in a bit of a pickle
I think I kind of understand what your saying though , the virgin hub 3 is the standard router and the netgear xr500 is connected via Ethernet to it . When I turn the virgin hub into modem only the netgear won’t work ? says no internet . I called netgear when I purchased it and they couldn’t figure out why so said to keep the hub as normal and use both but I am getting so much interference in the WiFi signal , a virgin engineer came out and did something to create two channels one said 2g and the other 5g which helped a little but the 2g connection was poop and now I have reset the router to try and gain better internet it’s deleted what he did so I’m in a bit of a pickle
- The WiFi interference can be fixed by disabling the WiFi on the Virgin hub. For speed, are your expected speeds entered into the Anti-Bufferbloat options (looks like 3 stacked lines) on the QoS page?
- Yes it finds the speeds automatically when I set up the router shows as expected 219 but only ever gives me 79 through the netgear option if I click on virgin I get around 179 to 200 . I didn’t know I could turn off the WiFi on the virgin hub I will look at that now thank you
I would contact your ISP and have them help you get the ISP modem configured correctly for one of the options suggested for use with the XR router.
