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Reneenene1030's avatar
Reneenene1030
Follower
Sep 17, 2019

Can not voice chat due to nat type

Keep getting... can not voice chat due to nat type. This only happens when I use the xr500. In trying to problem solve this I switched back to regular wifi service and my chat works. I am using a PS4 pro. Brand new as well. I play Destiny 2 and really need to voice chat for parties. Need help please!

2 Replies

  • Netduma_Alex's avatar
    Netduma_Alex
    NetDuma Partner
    Sep 17, 2019

    Are you using Geo-Filter? Are you doing any manual port forwarding? Is UPnP turned on?

     

    One quick suggestion: Disable SIP ALG in your router's settings, SIP ALG sometimes interferes with voice chat.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 17, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

     

    1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.

    Reneenene1030 wrote:
    Keep getting... can not voice chat due to nat type. This only happens when I use the xr500. In trying to problem solve this I switched back to regular wifi service and my chat works. I am using a PS4 pro. Brand new as well. I play Destiny 2 and really need to voice chat for parties. Need help please!