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Forum Discussion
can XR500 handle 1gbps from ISP?
I recently upgrade my internet package to 960+ mbps download and 50 upload. Technician had issues going beyond 330-350 range which was the range of my old package.
Tech called it in to make su...
Do you get 900Mb on wired connect directly with the ISP modem?
You'll not see 900Mb on 5Ghz wifi or any wifi currently. Most you ever see right now is about 400-500Mb depending upon client HW support.
What is the Mfr and model# of the ISP modem?
What is the CPU specs if your PC your using to test with?
Leebo wrote:
Yes wired and on the 5g wireless connection and get no faster then 350
As e38 said, a good first check is to make sure you are definitely getting full speeds through your modem. If you are then please do each of these steps. Repeat the speedtest each time to see if the step has fixed it:
- Make sure you have definitely disabled QoS - go to Anti-Bufferbloat's Options Menu by clicking the three lines in the top left of the panel to do this (note: you can re-enable QoS and achieve >1GB speeds, but for troubleshooting it's best to turn off so you can see where the problem is)
- See if your modem has an option to put it into 'Bridge Mode' or 'Modem Mode'.
- Unlikely to be a problem, but disable IPv6 in your router (>Settings >Advanced Settings >IPv6)
- Try switching your Ethernet cables with new ones (Cat5e or better) as you might have a dodgy cable
If it's still not working then I recommend you get in touch with NETGEAR's official support and explain you have tried all of these steps: https://www.netgear.com/support/contact.aspx
- Today after work I'll do these steps and make one final phone call with ISP customer support then ill get in touch with netgear, thanks
I have tried the isps router which is a Technicolor TG589vac v2 with a newly bought cat 6 network cable and still no joy , with the isp router I only get 60 on Speedtest so that’s a lot worse , I have followed the steps and no where near the 900 , so I’m at a loss , my isp profile has changed because I was only on 35 up now it’s 60 so that’s working it’s just the download , there saying it’s been changed over and they will come out to me but if there’s nothing wrong will charge me 185 English pounds and my isp is KCOM don’t know if anyone knows of them
anyway thanks for the help
- If you're not even getting your full speeds directly connected to the ISP hub then that won't be an XR500 issue as it can only get what its being given by the ISP hub. Do you notice it fluctuates during peak/quiet times. I had KCOM when I was at uni in North of England, they weren't great. Surely they can do a test on their end to determine if you're getting full speeds.
I did the steps and still get 670-700mbps range.
I went ahead and called my ISP, their response was that 70% is the minimum threshold that everything is good. I jokingly responded saying, "you guys sure like giving me the bare minimum service then...." so i guess i'm getting what i paid for. When i do a netflix speed test i do see it spike to 1gig for a split second then drops down slowly to 760ish.
Thanks for the feedback and response guys. Much appreciated.
- That is unfortunate but at least you know there is not anything on your end causing an issue
