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Forum Discussion

RickyRouter's avatar
RickyRouter
Tutor
May 19, 2018

cannot access xr500 router

Hello,    I just installed my xr500 router, which runs to a Arris DOCSIS 3.0 cable modem.  I am online (clearly) but I cannot access the router's GUI.    I tried 192.168.1.1 -  I tried www....
BIG_DOG's avatar
BIG_DOG
Luminary
May 19, 2018

hi

 

Hope this is of help to you.......... it is not routerlogin.com but routerlogin.net I recommend flushing your browsers cache then try that address.

 

 

 

 

Hope that helps you.

RickyRouter's avatar
RickyRouter
Tutor
May 19, 2018

flushed DNS and yes, my apologies. I meant .net

gateway address and routerlogin.net - neither works. 

  • RickyRouter's avatar
    RickyRouter
    Tutor
    May 19, 2018

    www.routerlogin.net ---> enter credentials ---> get all white screen. 

    *See attached file.. 

    Note: every so often, I get an all, dark red screen. See previous attachment

    • RickyRouter's avatar
      RickyRouter
      Tutor
      May 19, 2018

      Dang.. file didnt attach.. 

      round 2

      • BIG_DOG's avatar
        BIG_DOG
        Luminary
        May 19, 2018

        are you trying to access via wifi or ethernet? I know theres an issue trying to login if you have a vpn running also just in case you have.