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Cannot complete setup - error 400
I am trying to configure a brand new XR500 but the setup dialog fails with a '400 invalid request' message. The dialog successfully completes: admin password change internet connection check (rep...
- Glad you managed to get past that point. Are you trying to access the interface using HTTPS instead of HTTP by any chance? Switch the ISP router to router mode i.e. take it out of bridge mode and see if you can get a connection through the XR then - you may need to reboot the XR from the interface after this to get the connection
Try setting up using the Microsoft Edge browser and see if that works
Thank you for your reply. I was using the Edge browser for the config setup. I tried other browsers too, cleared the cache etc. (sorry, I forgot to mention that :smileyembarrassed:).
Update: Finally, after resetting the modem + router and rebooting my PC several times I was finally able to complete the configuration. At first, the router seemed to work ok, and I got decent u/d speeds. But after around 15-30 minutes the router UI response time went downhill fast, and it took several minutes for a configuration screen to load (lots of rotating circles). The router CPU monitor showed loads ranging from 50 - 100%, and at times stayed at 100% for several minutes, with messages popping up telling me that I lost the connection to the router. Although the router info showed that I had a valid WAN connection, I was unable to visit internet pages and/or the network icon on the taskbar showed as 'no internet connection'.
So I'm at a loss as to why this is happening. Is the router defective? Is it because the modem is set to bridge mode and the XR500 gets confused?
I checked my ISP btw and they confirm that the router is still in bridge mode, and they see no problems on their end ('all indicators are green').
So if anyone has suggestions on how to solve this, please let me know, any help is much appreciated
- Glad you managed to get past that point. Are you trying to access the interface using HTTPS instead of HTTP by any chance? Switch the ISP router to router mode i.e. take it out of bridge mode and see if you can get a connection through the XR then - you may need to reboot the XR from the interface after this to get the connection
I am pretty sure that I accessed the router with HTTP because I entered the router's IP address or used 'routerlogin.net' in the URL address bar which is 'translated' to HTTP afaik. But I will check this to be sure, though I must say that I am a bit puzzled: why would HTTPS access lead to the problems I ran into?
FYI I re-installed my old router (Nighthawk R7000) for the time being because I need a working internet connection. I will be out of town for the next 1-2 weeks but I will try the factory reset of the ISP modem when I am back.
Thank you for your suggestions so far and I promise to keep you posted :smileyhappy:
