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Forum Discussion
dxtNET
Mar 31, 2020Aspirant
Can't connect to Australian nbn with xr500
 Hi, i'm having issues connecting to my nbn network with my xr500 gaming router, currently i'm using a TP link TL-WR840N and that connects fine, i've updated the firmware to the lastest version which ...
- Apr 07, 2020Yes you're probably right in that you'll need to setup VLAN before you can sustain a connection. Also make sure that you're using 'Always Connect' for PPPoE in Internet Setup. You can go to Settings > Advanced > VLAN / Bridge Settings for VLAN. What you'll likely need to do is select 'By VLAN Tag group' and then edit the existing internet VLAN rule.
dxtNET
Apr 06, 2020Aspirant
Hi, no it didn't connect when I went through the setup wizard. It does require PPPoE and 802.1Q VLAN Tagging, I've coppied everything correctly from my TP Link to my XR500 apart from the 802.1Q VLAN Tag (I think that might be stopping me from connecting to my network) and i'm not sure where to find that in the software.
Relating to my first post i'm on a HFC NBN Connection not a FTTN/FTTB connection.
Sorry i'm pretty new to all this networking stuff.
Netduma-Fraser
Apr 07, 2020NetDuma Partner
Yes you're probably right in that you'll need to setup VLAN before you can sustain a connection. Also make sure that you're using 'Always Connect' for PPPoE in Internet Setup. You can go to Settings > Advanced > VLAN / Bridge Settings for VLAN. What you'll likely need to do is select 'By VLAN Tag group' and then edit the existing internet VLAN rule.