NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't connect to work VPN server with new XR500
Swapped out my N600 with a new Nighthawk XR500. Everything is up and connected now but when I go to connect to my VPN for my work from home, I'm unable to connect. The work laptop connects to everyth...
Please provide some more information - "my VPN for my work" is not very informative. What kind of VPN, what kind of software installed (if any), ... for the work VPN?
Cisco Any Connect VPN using RSA SecurID Authentication. Didn't figure it was software side on the laptop since it works just fine with the N600.
If you connect the same laptop to your modem, can you connect to your VPN that way? The reason I ask is if you can connect through that too then the issue is definitely on the XR500.
I think you're probably best off giving NETGEAR's official support a call - they should be able to walk you through getting this sorted: https://www.netgear.com/support/contact.aspx
But in case you cannot get a resolution through them, I would recommend trying this:
- Put your modem into modem mode or bridge mode
- Make sure UPNP is enabled on your XR500
- In >Settings >WAN Settings - set your Nat Filtering to Open
I'm not sure if this will work, but it may fix your issue (my thought is that the ports you need are not being opened to allow your work VPN to connect).
May also be worth asking for help from your work's IT team (if they have one)
Thanks Jack - I will try to the suggested, I appreciate the feedback.
I am also bringing a completely different laptop home from work to try, to rule out an issue on the laptop.