Can't connect to work VPN server with new XR500

Netduma_Jack
NetDuma Partner
Dec 11, 2018
If you connect the same laptop to your modem, can you connect to your VPN that way? The reason I ask is if you can connect through that too then the issue is definitely on the XR500.

I think you're probably best off giving NETGEAR's official support a call - they should be able to walk you through getting this sorted: https://www.netgear.com/support/contact.aspx

But in case you cannot get a resolution through them, I would recommend trying this:

Put your modem into modem mode or bridge mode

Make sure UPNP is enabled on your XR500

In >Settings >WAN Settings - set your Nat Filtering to Open

I'm not sure if this will work, but it may fix your issue (my thought is that the ports you need are not being opened to allow your work VPN to connect).

May also be worth asking for help from your work's IT team (if they have one)
- drake8602
  Star
  Dec 11, 2018
  Thanks Jack - I will try to the suggested, I appreciate the feedback.
  
  I am also bringing a completely different laptop home from work to try, to rule out an issue on the laptop.
- drake8602
  Star
  Dec 11, 2018
  Nat Filtering is Open, Modem is in Bridge Mode, and UPnP is on. It works with the modem plugged in directly as well as with the N600 hooked up to the modem. I've tried wireless and wired, no difference. The laptop I brought home tonight is a fresh Windows 10 load with updated firmware/software/etc.
  - Netduma_Jack
    NetDuma Partner
    Dec 12, 2018
    Thanks for trying my suggestions. Do you know the port your VPN server needs you to open?
    
    You may want to give NETGEAR's official support a call too, as they'll be experienced at fixing things like this: https://www.netgear.com/support/contact.aspx

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Can't connect to work VPN server with new XR500