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Forum Discussion
Can't connect to work VPN server with new XR500
Swapped out my N600 with a new Nighthawk XR500. Everything is up and connected now but when I go to connect to my VPN for my work from home, I'm unable to connect. The work laptop connects to everyth...
Cisco Any Connect VPN using RSA SecurID Authentication. Didn't figure it was software side on the laptop since it works just fine with the N600.
If you connect the same laptop to your modem, can you connect to your VPN that way? The reason I ask is if you can connect through that too then the issue is definitely on the XR500.
I think you're probably best off giving NETGEAR's official support a call - they should be able to walk you through getting this sorted: https://www.netgear.com/support/contact.aspx
But in case you cannot get a resolution through them, I would recommend trying this:
- Put your modem into modem mode or bridge mode
- Make sure UPNP is enabled on your XR500
- In >Settings >WAN Settings - set your Nat Filtering to Open
I'm not sure if this will work, but it may fix your issue (my thought is that the ports you need are not being opened to allow your work VPN to connect).
May also be worth asking for help from your work's IT team (if they have one)
Thanks Jack - I will try to the suggested, I appreciate the feedback.
I am also bringing a completely different laptop home from work to try, to rule out an issue on the laptop.
Nat Filtering is Open, Modem is in Bridge Mode, and UPnP is on. It works with the modem plugged in directly as well as with the N600 hooked up to the modem. I've tried wireless and wired, no difference. The laptop I brought home tonight is a fresh Windows 10 load with updated firmware/software/etc.
Thanks for trying my suggestions. Do you know the port your VPN server needs you to open?
You may want to give NETGEAR's official support a call too, as they'll be experienced at fixing things like this: https://www.netgear.com/support/contact.aspx
I am logging a ticket with my works helpdesk today to see if they have any client side instructions for connecting from home. I also logged a ticket with Netgear as well. I appreciate the feedback.