Can't Register NetGear XR500 Router

Question

I purchased a NetGear XR500 router today that was an openbox return and verified that there was nothing wrong with it. So far it seems to be working fine but I can't register tghe serial number it with my account as the previous person must have done that already. Any help from NetGear to get this resolved would be nice as I can't get a support request opened for this as I can't provide the already registered serial number.

Thanks

Netduma-Fraser · Answer

DarrenM Christian_R BretD could you help with this please? These are Netgear employees that should be able to help you with this so they should see this and get in contact when they're able to. Due to COVID-19 this could be longer than usual.

Retired_Member · Answer

There's no need for any help. I understand now why the previous owner returned it. The router clearly isn't working properly as devices on the 2.4 GHz network struggle to get even 10 MBs down and 3 MBs per second up and my ISP supplies 150+MBs down and 50+MBs up. I also can't keep devices connected to the 2.4 GHz network and when they drop off it becomes very difficult to get them back on. I'm guessing the previous owner didn't explain the problem with it to the retail store as they stated they tested it and it is working but clearly thats not the case and there is a problem with it.

I will be returning it today and will look for something else.

Thanks

Netduma-Fraser · Answer

Did the router take you through the setup wizard when you first accessed the interface? If not definitely do a factory reset so you can go through the wizard and get it working for your connection.

Retired_Member · Answer

It did run me through the first setup as well as a firmware update. After multiple reboots, factory resets, and minimal configuration devices are just unable to connect to the 2.4 GHz interface and are not being provided an IP address. Sadly while I like the idea of the Hybrid VPN and that was the feature I was most interested in this router simply isn't working and I'm returing it. I am conviced that there is a problem with it and will let the store know.&nbsp;Thanks for the help though.

Netduma-Fraser · Answer

If you have a bit of time I would recommend using a WiFi analyzer to see what the least congested channel is and change to that. Also disabling the WiFi radio in Settings &gt; Advanced &gt; Advanced WiFi Settings, applying, rebooting, then enabling again, applying and rebooting again can fix WiFi issues.

Forum Discussion

Can't Register NetGear XR500 Router

7 Replies