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Nobbythered1's avatar
Nobbythered1
Aspirant
Sep 07, 2018
Solved

Can't setup nighthawk Xr500 on Virgn

I've purchased a nighthawk xr500 from eBay. I've followed my videos on YouTube before making the purchase on how to set the router with virgin. I've put my vm router into modem mode and connected the ...
  • Netduma_Jack's avatar
    Sep 07, 2018

    Hi Nobby - the previous owner must have changed the passwords from their default. You have two options:

     

    Option 1 - manually edit the password:

     

    1. Connect an ethernet cable into a LAN port on the router and connect the other end into a PC 
    2. Open a browser and go to routerlogin.net
    3. You should then see a pop up requesting a username and password. The default is 'admin' and 'password'
    4. If this works, you will then be on the interface. Go to >Settings >Wireless Setup - you can change the password there
    5. If this doesn't work, try option 2

    Option 2 - Factory Reset using the pin at the back

     

    This will reset your router back to defaults, including the wifi passwords. Please follow this guide: https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router