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Forum Discussion

ptigad's avatar
ptigad
Aspirant
Mar 13, 2019

Cisco Anyconnect VPN - WNDR3700 works - Nighthawk XR500 doesn't work

Hello,   I've tried searching through the discussions/faq's and can't seem to find a solution to my VPN issue.   I have a work laptop with Cisco Anyconnect VPN software installed and it can c...
BanditMask's avatar
BanditMask
Aspirant
Mar 16, 2019

I had the same problem. I found that the Hybrid VPN was switched on with no config. I turned it off and also turned off all QOS and could connect.

ptigad's avatar
ptigad
Aspirant
Mar 17, 2019

Well, it seems to be fixed now.  Not quite sure what exactly fixed it.  I went through a number if iterations since it didn't want to pick up an IP from my cable modem.  The steps I took were (mostly):

 

    - Turn off all QOS

    - Disable all Hybrid VPN

    - Enable ping from outside

    - Backup settings

    - Reset to factory

    - Restore settings

 

Along the way, I had to do multiple power cycles of both the XR500 as well as my cable modem and it finally picked up an IP.  I can now connect to my work VPN using Cisco AnyConnect :-)

 

Thanks for all the help