NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Evanfly's avatar
Evanfly
Guide
Nov 04, 2020

Connection issues XR500

Hi new member here could someone please give me any advice on the following my XR500 is dropping wifi quite frequently(both 2.4 & 5) I have factory reset it (f/w v2.3.2.66) but still the issues remai...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 04, 2020

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Is Smart Connect enabled? 

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM.

 

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Nov 04, 2020
    Sounds like you have Smart Connect disabled, is that the case? Use a WiFi analyzer to find the least congested channels and change to those.
  • Evanfly's avatar
    Evanfly
    Guide
    Nov 04, 2020

    Hi it's connected to a Huawei HG612 modem I'm UK based BT is my ISP.

    2.4g was on auto NOW changed to 6.

    5g is on 44.

    Smart connect is enabled with both settings turned on

    I have a couple of neighbours with the internet as I live on a terrace.

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 04, 2020

      Your ISP modem has a built in router and wifi. What mode is it operating in? Modem only or router. If router mode, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
      https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
      Couple of options,
      1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.

      • Evanfly's avatar
        Evanfly
        Guide
        Nov 04, 2020
        It is in modem only what's annoying is that it has been working flawlessly for over a year its only since the firmware update its playing up I.e wifi dropouts alot & the laptop doesn't connect anymore over wifi.really frustrating & the wife isn't best pleased either lol