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Forum Discussion
scar1
Jan 16, 2021Tutor
Constant issues with Nighthawk XR500 router
Good afternoon. No choice but write short summary on my experience in using Netgear Nighthawk XR500 and router, including 2x EX7700 mesh extenders. Really dissapointing basic functionality is pre...
Netduma-Fraser
Jan 16, 2021NetDuma Partner
Have you tried bypassing the extenders and connecting direct to the XR to see if you get the same issue?
scar1
Jan 16, 2021Tutor
Hey - thanks for the reply.
I have indeed, I retired both EX7700 to isolate the issue to the XR500.
I have indeed, I retired both EX7700 to isolate the issue to the XR500.
- Netduma-FraserJan 16, 2021NetDuma PartnerHave you been using Smart Connect or have you disabled that? Does either impact the experience at all?
- scar1Jan 16, 2021Tutor
This feature is enabled, is it work disabling, forcing a 5.0g connections?
- Netduma-FraserJan 16, 2021NetDuma PartnerYes I would suggest disabling it, it may be the automatic switches between 2.4/5GHz is causing the issue.