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Forum Discussion
Constant Rebooting
I purchased my xr500 on June 01, 2018 so i am unable to contact support directly. Starting pretty much immediatly after buying this thing have I been plagued with the constant rebooting ( Once to twi...
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors or devices near by? If so, how many?
What is the mfr and model of this wireless extender?
My ISP provider is Comcast and the Modem is the Arris Model TG1682G
Channels: I have tried all them I stared out with auto then throughout the months tried switching between channels 1, 6, and 11. Currently I have it back to auto with Smart Connect enabled. But about a week ago I had disabled smart connect and was trying channel 11 and 2 weeks prior to that I had tried channel 6 and before that I was on 1. The most recent change a couple days ago I did a factory reset and changed the mac address from default to use computer mac and I left the wifi channels set to auto. In terms of issues with the current setup last night and the night before I experience a moment of severe performace drop and then the router rebooted.
Neighbors: None live in the sticks no house near me
Network Extender: Verizons 3G Extender, Samsung (Model SCS-2U01)
Also worth noting I am using the Netgear Wifi Analytics tool to test my signal strength and the apps recommended channel settings are 1, 11, 153, 165 which is what I was setting my preferences too when not in auto.
Your modem is a gate way wifi router built in:
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.I set the Arris to bridge mode from the start when I hooked up the XR500, I didn't want the conflicting wifi bands.