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Forum Discussion
Constant Rebooting
I purchased my xr500 on June 01, 2018 so i am unable to contact support directly. Starting pretty much immediatly after buying this thing have I been plagued with the constant rebooting ( Once to twi...
I set the Arris to bridge mode from the start when I hooked up the XR500, I didn't want the conflicting wifi bands.
Has the ISP modem and XR router both been powered OFF for 1 minute, then power ON the ISP modem and let is sync. Then Power ON the XR router?
Is IPv6 disabled ON the XR router?
On each of the reboots and on my latest factory reset, I unplugged the arris for atleast a minute (sort of unplugged and walked away) then I plugged it back in let it do its full boot before plugging back in the xr. As per the XR setup recommendations I have kept the IPV6 disabled since initial setup. I experimented with turning it on but never to any positive outcome so I always turned it back off and is currently off.
- Do you notice any similarities between the times it reboots such as when a particular device connects or heavy internet usage, doing a specific task or anything like that?
No I even kept a log of it for a while to try to figure it out, but it has been completely random. It occurs throughout the day and since I work from home I am able to closely monitor it. Last couple times has been in the evening when I was on my xbox, but before that it was early afternoon and the only device running was my network extender and pc. I have even did the laborious process of removing all devices from the network and turned on singlular devices like my pc or xbox and let it run like that for a while and it still managed to drop signal during my "trial" period. But from reading from other comments on this board this issue doesn't seem to be isolated to just me. What should my next steps be besides pulling this thing off my network? 300 dollars for a router is a pretty bitter pill by itself, even worse when that said router is consistently unreliable and is negatively impacting my daily routine.
