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Solo21's avatar
Solo21
Tutor
Dec 06, 2021

Deny Server not working Netgear xr500

Hi all 

I have been trying to sort the geo filter out for a couple of hours before gaming.

I have set my geo location around EU but the problem im facing is when i launch the game it automatically picks a server in USA even though i have my geo filter on Strict. 

Even then when i try to select server in order to deny it from being accessed it does not let me deny it as only allow is clickabke and not the deny button as the Deny button. What I need help in understanding is why the geo filter will not allow me to deny the bad servers. 

pls help, thanks

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-routers

     


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      What Firmware version is currently loaded?
      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      What browser are you using? Happens in other browsers?

      Be sure to clear all browser caches prior to entering the routers web page. 

  • Do you have filtering mode enabled? Are you based in the US but are trying to play in Europe? If so, that'll likely result in some very high ping games and an all round bad experience.