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Forum Discussion
bacevedo
Oct 29, 2019NETGEAR Employee Retired
Developer Blog 1: The Future of DumaOS: Version 3.0
Last year we released our first major update for DumaOS, Milestone 1.3. You guys loved it, so we quickly got to work on the next milestone, packing it full of features to make your Nighthawk P...
OlegP
Nov 12, 2019Apprentice
Hey, any actual ETA on any of this because like everyone else on these support forums I'm really losing my patience with the XR500 router? The list of bugs and glitches is just unacceptable in a $300 piece networking equimpent, especially since there haven't been any timely firmware updates of any acutal substance at all.
I still can't use IPv6 without killing off the router's main QOS features. The USB print share still doesn't work at all on the latest Windows build. Fugly and sometimes broken UI. The Network Monitor is a joke and so is the Device Manager since neither of them are giving accurate readings at all. These are just a few things that I can think off the top of my head at the moment as I'm writing this and I can only imagine what surprises that other users are enduring.
XR500 is trully a gift that keeps on giving the longer you use it. At this point the product really seems like a half-baked abandonware that's constantly riding on top of empty promises. I don't know whether Netgear or Netduma is to blame here, but neither one of them will own up to the problems and provide a solid answer.
Data History? Seriously? For F's sake. Fix your product. Patch out the bugs so that we can actually use the damn router like it was originally intended. Unfortunately, I feel it's all just falling on deaf ears and these routers are abandoned like the rest of Netgear's consumer grade line of products.
- Netduma-FraserNov 12, 2019NetDuma PartnerWe're optimising the cloud for CoD at the moment and so we'll be able to release that automatically when ready - no need for an update. We can't give any estimations on deadlines as they're always subject to change and could cause disappointment. The 3.0 update includes reworking of existing features which in itself should resolve any current issues.
- Rick6922Nov 12, 2019Luminary
sounds good, tks.
- FURRYe38Dec 10, 2019Guru - Experienced User
If your having problems with the router, please contact NG support and let them know what your having problems with. Ask for an RMA.
https://www.netgear.com/mynetgear/registration/login.aspx
NG doesn't post when future FW updates for forthcoming.
OlegP wrote:Hey, any actual ETA on any of this because like everyone else on these support forums I'm really losing my patience with the XR500 router? The list of bugs and glitches is just unacceptable in a $300 piece networking equimpent, especially since there haven't been any timely firmware updates of any acutal substance at all.
I still can't use IPv6 without killing off the router's main QOS features. The USB print share still doesn't work at all on the latest Windows build. Fugly and sometimes broken UI. The Network Monitor is a joke and so is the Device Manager since neither of them are giving accurate readings at all. These are just a few things that I can think off the top of my head at the moment as I'm writing this and I can only imagine what surprises that other users are enduring.
XR500 is trully a gift that keeps on giving the longer you use it. At this point the product really seems like a half-baked abandonware that's constantly riding on top of empty promises. I don't know whether Netgear or Netduma is to blame here, but neither one of them will own up to the problems and provide a solid answer.
Data History? Seriously? For F's sake. Fix your product. Patch out the bugs so that we can actually use the damn router like it was originally intended. Unfortunately, I feel it's all just falling on deaf ears and these routers are abandoned like the rest of Netgear's consumer grade line of products.
- DRU732Jan 02, 2020Tutor
100% agreement with OlegP
I've had the XR500 since it came out and the only meaningful Duma update I see is the ability to view my Network Map as a table vs the tree map ... which is a visual mess if you have many computers/phones/people/iot/smarthome devices. I've pursued both Duma forums and Netgear forums ... and there is a lot of finger pointing back and forth. It's not clear who owns the underlying router functions
This router might be good in a house 10-20 devices, but more than that and sometimes the visual interface makes everything more difficult.
- Lookup a device by MAC addresss? nope
- Export a device list? nope
- Sort by MAC address or IP? nope
- Updated device types? (camera, iot, SmartHome, switch/hub/extender ...) nope
- Device names that stay tied to MAC address? nope
- Devices that I have named, frequently return as "unnamed device"
- Usable logging? nope
- If "Marking a marked device" is a dev message not meant for me (the user), give me a checkbox to filter it out
- Seriously 90% of my logs are "Marking a marked device", should I have to export the file to excel and manually filter it out to figure out if I am getting DDOS/intrusion traffic?
- Ability to monitor OpenVPN connections to the router? nope
- Router doesnt show connected devices
- IP range is outside of DHCP, and non-configurable
- ...
- Netduma-FraserJan 02, 2020NetDuma PartnerSome of the things you've mentioned are possible such as sort by MAC/IP and some will be possible in future updates. It's important to remember that we wanted to create an easy to use gaming router, things like logs do not affect gameplay performance at all. More niche/usual router functions like that can come later based on customer feedback which we listen to constantly.
- DRU732Jan 03, 2020Tutor
I understand your goals and I am glad your product exists. I'm a gamer and I do appreciate some of the gaming centric functions. However I think the gaming functions can't exist in a vacuum without some of the basic router functions too. It's like you are building the Ferarri of routers, for Gamers, that can go 300mph... but there are no headlights, rearview mirror, and you can't parallel park in it.
I'm curious how many gamers would have a separate internet connection for this router, and only have gaming devices connected to it? Most people are buying this router because they game ... AND they have a house full of non-gaming devices that also need be managed and connect to the internet.
Is there any way to know what version of Duma my XR500 has currently?