I have an XR450 (basically a XR500) and I have issues with my device manager (network map). When I disconnect a device or just shut it off, it still claims it is online. For example, my GF had not been over for a week and it still said her phone was connected to the 5G wireless signal. It does this on both wired and wireless devices. It only becomes an issue when a device won't appear as online, as it screws with Geofilter when that happens. Like say, my PS4 is offline right now and I rebooted the router. It will currently shows as an offline device, but when I turn it on, it does not move into the online devices. I would like to not have to reboot my router every time I want to turn something on/off to remove/add it to my devices.

FYI - You're not alone. My XR500 has kept the same picture for days. (version .40, too). It is not refreshing / moving around like it used to. I can turn off devices that it shows are on and they never move to the offline. Likewise, offline equipment doesn't move to the online areas when it is turned on. The map seems to be frozen in time, no matter how many times I power cycle it. Hopefully, it will be fixed in next release. Thank you!

What firmware version are you on? I assume the latest .40? In which case did it only occur when upgrading to this firmware? If so downgrade to .32, do you still see the issue?

It started on .32 I believe. I didn't notice it at first and when I did .40 had come out. In reality it fixed it for a while but after the router has been running so long it quits working for me in the device list. I only care because if I turn on a console and it was showing as offline, it won't move to online status and thus Geo Filter does not function.

As of now my Nintendo Switch for example shows as offline and will not move to Online devices even tho I'm using it online right now. And thus Geofilter does not populate for games.

Okay interesting, does the console by any chance go into standby when you turn it off? If so, get it to the point where it is working correctly, then turn the device off completely. Next time you turn it on does it appear on the Device Manager properly?

Device manager not updating. | NETGEAR Communities

16 Replies

Netduma-Fraser
NetDuma Partner
Mar 24, 2019
What firmware version are you on? I assume the latest .40? In which case did it only occur when upgrading to this firmware? If so downgrade to .32, do you still see the issue?
- heroxoot
  Apprentice
  Mar 24, 2019
  It started on .32 I believe. I didn't notice it at first and when I did .40 had come out. In reality it fixed it for a while but after the router has been running so long it quits working for me in the device list. I only care because if I turn on a console and it was showing as offline, it won't move to online status and thus Geo Filter does not function.
  - heroxoot
    Apprentice
    Mar 24, 2019
    As of now my Nintendo Switch for example shows as offline and will not move to Online devices even tho I'm using it online right now. And thus Geofilter does not populate for games.

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Device manager not updating.