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Forum Discussion
mataychic88
Jul 22, 2024Aspirant
Dont working xr500
Good day community! I have a problem with the XR500 router. Stopped working normally. It does not load to the end, does not work wifi, does not go to routerlogin and does not ping its IP address. Whe...
Netduma-Fraser
Jul 22, 2024NetDuma Partner
Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?
- mataychic88Jul 22, 2024Aspirant
I connected it to directly to the outlet. I will try to access the power supply parameters through the voltage converter. I'll write back later.
- FURRYe38Jul 22, 2024Guru - Experienced User
Make sure power adapter is connected to a 110V power supply or source. Review the Power adapter sticker for power voltage and amp input requirements.
- mataychic88Jul 22, 2024Aspirant
Original power adapter is working correctly. I tried another power supply, the result is the same - the router behaves the same way