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Forum Discussion
m0ngr3ll
Jan 16, 2021Tutor
Download speed halved, Upload from 18 Mbps to 1 or lower. XR500 or Vigor 130 issue?
Hello! I've had the XR500 and Vigor 130 just under a year now, a few hiccups along the way in terms of QoS but speeds have always been great (63 Down/18 Up) but within the past 3 weeks my speeds have...
Netduma-Fraser
Jan 17, 2021NetDuma Partner
Have you connected directly to the Draytek to see if the speeds are as expected? That would be the easiest way to determine if it was the router. Do that, assuming they're fine, what QoS settings are you using on the router?
- plemansJan 17, 2021Guru - Experienced User
to also go along with what Netduma-Fraser said, do you have the Virgo130 in bridge mode? or is it still in router mode?
When speedtesting, are you using the built in app or testing through the browser?
- m0ngr3llJan 17, 2021Tutor
Netduma-FraserYeah I've connected directly to the Vigor 130 to see what's going on there, download speeds are fine but upload speeds are severely limited. Support told me to try and use the telnet command "vdsl snr -20" tried that and a few higher numbers but no difference. QoS I've tried a few different things as people in different threads have been told such as changing Anti-Buffer Bloat percentages, settings and even turning it off completely, again no difference. As plemans said, the Vigor 130 is in bridge mode and running a browser speed test is fine as is a mobile app speedtest, but using the actual Nighthawk app itself to run a speed test constantly starts and then fails saying there was an error, this is where uncertainty between the fault being with the XR500 or Vigor 130 comes up.
Thanks for the replies guys!
- plemansJan 17, 2021Guru - Experienced User
so if you're testing the xr500 using the browser based or speedtest app, it tests fine?
That's what I'd trust over the built in speedtest. You can manually set your qos/speed settings in the XR500 for those instances where its own test isn't accurate.
- m0ngr3llJan 17, 2021Tutor
Sorry I should have been more clear; using mobile apps like Fast or Ookla or brower speedtests RUN fine but the speeds are still around 36 Down and 1 or lower Up.