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Forum Discussion
Dropping of internet
I noticed today that when the XR500 looses its internet connection briefly due to say DLM intervention it did not display an orange light on the front and when the internet came back up all the ligh...
How often is it going down? Are there any other occurrences of this happening?
This is the first time my line has dropped since I’ve had the router. The DLM gave a few Mbps extra but if this is a trait of this firmware then it would seem like the router dropped. I had to look in the logs to see what had happened. But rebooting was the only way to get connection back. I was wondering if other people who have lost connection may have actually had their Internet dropped and the router didn’t pick up PPP or shown the amber light like mine.
I have had this issue happen to me when my modem has lost connection and resynced. I am assuming and I think I am 99% right that the XR500 does not detect that the IP address has changed and still shows connected and only a reboot forces it to check for a new IP. That has only happened to me once and I felt it was so minor an issue I did not report it. To have DLM do that to you then it is either your modem or aline fault as the XR500 cannot cause DLM intervention.
I know the XR500 is not effecting DLM they have been putting new line cards in my cab hence there’s been some DLM changes recently. I have a static IP though so the router should recognise the IP when the internet comes back up. It was showing the correct IP, not sure if it grabbed the DNS correctly though. Still the internet light on the router should go orange when it looses its connection and I didn’t see that also if it has no PPP it should show no connection after the line comes up as an orange internet light not a white one. It acted like a stale session but the outage was about a minute according to the logs.
- Please keep an eye on it and let us know if it happens again! You could pass the info & logs over to Neil who can forward to Dev team to look at.
