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Forum Discussion
Midvintersorg
Dec 17, 2019Guide
DUMA OS not loaded yet
Hi! This massage appears today when I reboot the router. Try to downgrade firmware and that works. But with the new firmware this occurs everytime. What do to? Have cleared cache on browser and r...
Netduma-Fraser
Dec 17, 2019NetDuma Partner
Does this occur for the entire interface i.e. you can't access any page or is it on specific pages it happens? In System Information on the R-App panel options change the number of retries to 5 instead of 3 and then reboot the router please and see if that helps. What is your firmware version (the specific numbers)?
Midvintersorg
Dec 17, 2019Guide
I can do the standard setupwizard but when I try to login after that the screen "dumaOS not loaded yet" appears.
Should I use an older firmware or should the router in for service?
Should I use an older firmware or should the router in for service?
- MidvintersorgDec 17, 2019GuideThe firmware is 2.3.2.56
- Netduma-FraserDec 17, 2019NetDuma Partner
I've reported this to our team as this seems to be affecting a few people today, please follow these instructions provided by Dr_Evil_Genius who has provided a workaround while we investigate:
1. Go to http://routerlogin.net/adv_index.htm
2. Administration -> Firmware Update
3. Download one of these firmware versions (latest two versions before .56) https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40 or http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip
4. Unpack the .zip file
5. Browse to Image file
6. Upload7. Go back to Administration -> Firmware Update and disable Auto Upgrade until we can say this has been resolved.
- MidvintersorgDec 17, 2019GuideThx for fast response. :)
So I downgrade and wait for a fix? Could you or one in the team give me a hint when a fix comes out?
Big thanks for the help.