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Forum Discussion
Error: Missing JSON response
I am trying to logon to my router to check on the configureation after getting a new internet modem and I am receiving an error message: "no JSON response." I click ok, but the page goes no further....
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What browser are you using? Try Firefox or Opera.
Be sure to clear out all browser caches.
Try a power OFF of the ISP modem and XR router for 1 minute then back ON.
Could you provide a screenshot of the message you're seeing please? Also disable QoS fully from the Anti-Bufferbloat menu to see whether that resolves the VOIP issue.
I have been getting the same error and cannot get into the router admin XR450 through wifi or direct connection using a laptop.
I tried chrome and IE. Tried incognito.
I have seen this same error reported over a couple of years but did not see any resolution.A full restart of the router fixed my problem. Unplug and plug back in. I did not wait a full minute.
There was no way to get into the admin without the restart.
- Glad to hear you fixed it but do let us know if you encounter it again.