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Forum Discussion

Rapidvelo's avatar
Rapidvelo
Aspirant
Nov 10, 2018

Error: R-App is not loaded yet, please try again in a minute.

Hi there. I’m Receiving this error when attempting to view the network monitor, QOS or even device manager . I did see the other topic where I downgraded firmware to 2.1 but that didn’t solve t...
Netduma_Jack's avatar
Netduma_Jack
NetDuma Partner
Nov 11, 2018

You might see this for a couple of minutes after upgrading, but it should then disappear (as some items are downloaded from the Internet).

 

Are you still seeing the error? What version of the firmware do you have?

  • Rapidvelo's avatar
    Rapidvelo
    Aspirant
    Nov 11, 2018
    I still am yes, I downgraded firmware to 2.1.0.4 it worked once and nothing thereafter. I can attempt upgrading to the latest firmware again to see if that helps. Any other suggestions I could try?
  • Rapidvelo's avatar
    Rapidvelo
    Aspirant
    Nov 11, 2018
    Hi there

    I have upgraded to the latest firmware (
    V2.3.2.32) and I’m still receiving the same error? Thank you in advance

    • Netduma_Jack's avatar
      Netduma_Jack
      NetDuma Partner
      Nov 12, 2018

      Are you using Chrome or Firefox? Please do so if not.

       

      If you are, try using it in incognito mode. Does that fix it? If so, there's an extension (probably security, firewall or adblocker) which is causing problems.

       

      If neither of those suggestions work, do you have another PC you can quickly test with to see if it also has the same problem?

      • Rapidvelo's avatar
        Rapidvelo
        Aspirant
        Nov 12, 2018

        I am using Chrome, tried incognito mode without any luck.  Tried another laptop as well with the same results, including my iPhone.

         

        I did run the dev console while it attempts to load and it looks like it's reporting 500 errors here are the first two:

         

        POST http://192.168.1.1/apps/com.netdumasoftware.devicemanager/rpc/ 500 (Internal Error)
        Retrying rpc assume reboot: com.netdumasoftware.devicemanager::get_online_interfaces

         

        POST http://192.168.1.1/apps/com.netdumasoftware.devicemanager/rpc/ 500 (Internal Error)
        Retrying rpc assume reboot: com.netdumasoftware.devicemanager::get_all_devices