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Forum Discussion
zmon
Jan 17, 2020Guide
Ethernet randomly disconnects for a few seconds
Hey all, so I've been fighting this issue with my XR500 for about 2 months now. Out of the blue, my desktop would randomly lose connection for a few seconds and then regain connection. As far as I ca...
Netduma-Fraser
Jan 21, 2020NetDuma Partner
DHCP on the router renews once a day so it shouldn't be causing that to happen every 30 minutes. Try setting a static IP for one of the wired devices, does it still occur on that device every 30 minutes? Also what is your physical setup?
zmon
Jan 21, 2020Guide
Yeah, still happens after setting a static IP on one of my wired devices.
Arris SB8200 -> XR500 -> Desktop (Has two NICs, an Intel I-219V and I211 and this occurs on both).
Everything else is wireless
- Netduma-FraserJan 21, 2020NetDuma PartnerIs there anything on your network that happens every 30 minutes that you can think of? Perhaps an auto backup or sync with a cloud server for example?
- zmonJan 21, 2020Guide
Not that I'm aware of. All I know for sure is if I restart the router, the 30 minutes thing resets to the time the router comes back on. Say if I restart it right now, it'll disconnect at 3:36, and again at 4:06.
I did PM both you and Alex the logs over on the Netduma forums, don't know if you've taken a look yet though.
- Netduma-FraserJan 21, 2020NetDuma PartnerI can't see anything in the logs indicating what the issue could be unfortunately. Could you try putting the router in AP mode please and see if it continues? This would essentially disable DumaOS altogether and then we can narrow down the issue a bit more.