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Forum Discussion
Extremely Slow XR500 Router
Hey All, I have an extremely slow Nighthawk XR500 (Tested on V2.3.2.130 and V2.3.2.134) that is of course out of warranty. I am paying for 900 mbps which I am getting when wired to my modem. Whe...
Any ideas on this?
Apologies for the delayed response.
A few things:
- Have you factory reset since upgrading to the latest firmware?
- Did you disable QoS from the three-line menu in Congestion Control?
- If you run a Connection Benchmark test, are the speeds showing as being reduced here too?
- Do you know if you require PPPoE, VLAN or DHCP identifiers to connect to the internet?
No problem!
I have
I did - 3 line menu > QoS > Congestion Control > Never
They are, they are right in line with my numbers posted above
They dont, its just a standard cable connection of 900mbps, I just upgraded from 800 thinking it was my modem the whole time causing this issue.
I also had Xfinity out to test the signal I'm receiving and its very good with little to no interference.
What model# is the ISP modem?
I first had a Surfboard SB6190 which is when I thought it was the modems problem, I then upgraded to a Motorola MB8611 and still now have the exact same problem which in my eyes has made it crystal clear I have another bad modem from Nighthawk.
- You would need to disable QoS from the 3 line menu top left of the Congestion Control panel to fully disable, then see if that improves. In this menu as well have you set the bandwidth speeds you expect?
Ahhh I got you now, that actually hurt it more with it completely off hah. Wired connection 304mbps. Yep the option for what is expected has always been set to 1000mpbs download and 100mbps upload.
