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Forum Discussion
Failed to obtain IP Address - XR700
Just purchased this today. Random wireless devices will not connect on either the 2.4Ghz band or 5Ghz band. For example - my Samsung S10 will receive a "failed to obtain an IP address" when trying to...
Is Smart Connect enabled? Try Smart Connect disabled?
is Beamforming and WMM enabled? Should be.
Set a IP address reservation for the devices that are not getting a IP address ON the router...
Thanks for the reply. I tried all of thoes suggestions last night but had the same issue. The only way I could successfully get devices to realiably connect is if I set a static IP for each of them which isn't feasable at all in my environment.
Sounds like you have a bad unit. Others are having better operation. You may want to get another one and try. I would use v20 FW on it. Update, factory reset and setup from scratch then connect device. Ya you shouldn't have to set static IPs on devices.
- On the devices themselves are they set to connect using default/automatic settings? How far away are the devices and have you tried after a factory reset?
Yes, They are all set to default settings. One device was my cell phone (Galaxy S10) which was maybe a meter away from the router when I tried connecting.
Unfortunately I have no further time to troubleshoot this issue. I'm guessing it's a hardware issue (faulty or otherwise) as it really should not take this much effort for a $500 consumer piece of equiptment to setup (And I actually work in I.T.) so i've gone and returned it to the store.
