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Forum Discussion
Faulty Nighthawk XR700 purchased with 2 years "Out of Warranty" in Australia
Hello,
I'm having numerous issues with my XR700 I purchased it from an Australian retailer and intend on getting it replaced under Australian Consumer Law, however, all the documentation on Netgear's website says the device is 'Out of warranty', which goes against ACL, considering the cost and age of the device.
I've seen that Netgear's practices in Australia when it comes to warranties have been questionable, so I'd like to know what steps I need to take, I would expect a router of this value to last longer than 2 years and it hasn't met those expectations.
Any advice would be greatly appreciated.
1 Reply
did you call them?
FOR OUR AUSTRALIAN CUSTOMERS: PLEASE NOTE THAT THIS WARRANTY IS IN ADDITION TO ANY STATUTORY RIGHTS IN AUSTRALIA IN RELATION TO YOUR GOODS WHICH, PURSUANT TO THE AUSTRALIAN CONSUMER LAW, CANNOT BE EXCLUDED. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For standard NETGEAR warranty support in Australia please call: 1 300 361 254
