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Forum Discussion
asus009
Aug 14, 2020Aspirant
faulty xr700 netgear Terrible Customer Service
It is now 7DAYS later and still no contact! Netgear refused to return the product xr700 my speed test is about half as what they should be directly connected through ethernet I QoS is off then DumaO...
Netduma-Fraser
Aug 14, 2020NetDuma Partner
Sorry to hear you've had a bad experience with support. What I would recommend is actually upgrading to this firmware https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix but upgrade by using this TFTP method: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP this will bypass the boot process so if there are any issues there it should prevent them happening. Once you've done that would suggest doing a factory reset. That will perform the freshest install possible and hopefully resolve the issues.
asus009
Aug 14, 2020Aspirant
Thank you, I tried that but my speeds are still slow 370 down - 119 up done many test still same results
I just need netgear to exchange this router.☹