NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
faulty xr700 netgear Terrible Customer Service
It is now 7DAYS later and still no contact! Netgear refused to return the product xr700 my speed test is about half as what they should be directly connected through ethernet I QoS is off then DumaO...
Sorry to hear you've had a bad experience with support. What I would recommend is actually upgrading to this firmware https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix but upgrade by using this TFTP method: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP this will bypass the boot process so if there are any issues there it should prevent them happening. Once you've done that would suggest doing a factory reset. That will perform the freshest install possible and hopefully resolve the issues.
Thank you, I tried that but my speeds are still slow 370 down - 119 up done many test still same results
I just need netgear to exchange this router.☹
- So you tried using the TFTP method? How did you turn QoS off exactly? Did you do it in the Anti-Bufferbloat 3 line menu?
Hi,Yes Updated the router firmware using putty tftp
Qos Anti-Bufferbloat 3 line menu, Disable qos ticked
still the same very low speeds 370Mbps down, upload is great 122Mbps ping is around 3ms
Bt fttp 900/110 I contacted my Asus GT-5300 router getting 933Mbps down 122Mbps up
many thanks
- Note down the MAC address of the Asus router and then on the XR router go to Internet Setup and then put that MAC address in, apply and reboot. Then see if you get higher speeds then.