Firmware 2.3.2.32 Breaks Internet Speed

FURRYe38
Guru - Experienced User
Sep 14, 2018
What Mfr and model# is your modem?

Did you perform a factory reset after the update or just update and continue?

Lexist2112 wrote:

All,

Just updated to FW2.3.2.32, install was quick and the XR500 rebooted and reconnected to the Motorola modem.

Ran a few speed tests and ping time is stable for me around 16ms and i'm getting my 300/20 speed on my PC(connected Cat6).

Before installing the FW I had disconnected all my extenders and AP and after the FW update on the XR500 and speed test I reconnected all my extenders and AP's, one at a time.

Running wireless speed tests i'm getting my wireless speeds as before, the EX8000 connects well as has been a performer!

I will continue to test all my other WiFi clients, but they all have connected automatically ....as usual.

The 30 minutes of running the NEW FW, i've been monitoring for intenet drop outs and have not seen any as of yet. Once again, I'll monitor
Netduma_Jack
NetDuma Partner
Sep 14, 2018
Interesting - thank you for letting us know the steps you've taken. At first glance then, this issue could be related to how the new firmware is installed rather than what is contained within the firmware. Very interesting stuff, and I'm sure it will help us to investigate the issue!
- Lexist2112
  Luminary
  Sep 15, 2018
  All,
  
  Sorry for late reply...busy weekend! Here is my method and hardware.
  
  Hardware:
  
  1) Netgear XR500
  
  2)Motorola Arris SB6183 modem (300down/20up)
  
  3) Dlink 8-port switch
  
  FW install method...straightforward, nothing fancy
  
  1) downloaded the latest FW via the Netgear site ontu my wired Cat6 PC, using latest version of Firefox
  
  2) Unzipped files ontu desktop
  
  3) accessed XR500, via wired wired PC using Firefox(Web based)
  
  4) Manually installed unzipped latest FW
  
  5) XR500 self installed the new FW and 5-8 min later, router was back online
  
  Router has been up and running straight since Friday...roughly 36hrs. I've not experienced any dropped internet connections, between modem and XR500.
  
  Literally the network is stable and no hiccups, as mentioned in my earlier posts, ALL my extenders and AP's wirelessly connected, and all wired and wireless clients are getting internet and the speeds are the same as it was on FW .22
  - Killhippie
    Prodigy
    Sep 16, 2018
    I did a factory reset as I had a anomaly with the speed test on the router but I downloaded the firmware again and reapplied it then did the factory reset. I had disconnected all other devices also, I should have mentioned this thinking about it. I only had my iMac attached at update. I downloaded the firmware applied it reset it, went and had a coffee as it always I feel takes longer to do its thing than you relaise, so I give it a good five miniutes after updating. I applied all my settings then shut the router down and removed the power for 10 minutes while some gear was moved about by my Carer and then I booted it back up. All has been fine since, pings are low, and the odd issue I had after PS4 updates has gone too. Before this current version the router would lose the internet when a PS4 update came along and you could not boot into it the GUI, this didnt happen when version 6.0.0 came out on 2.3.2.32.

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Firmware 2.3.2.32 Breaks Internet Speed