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Forum Discussion
Firmware upgrade on an XR1000
How long does a firmware upgrade take
As above, the firmware upgrade itself will take about 5 minutes.
As for new firmware, we don't yet have an ETA for when there'll be a new one released but we are currently working on it.
My 2 week old XR1000 router has been updating for over 15 min. What gives? Now I'm in limbo as I don't know when it will reboot and I need to do a large download. Did I make a mistake in buying this? I was replacing my 5 year old Asus and the new Asus I tried out still had some of the some issues as the old. So I'm trying this XR1000 and I'm NOT happy. While rebooting it (the correct way) yesterday, I had to reload so much that I nearly took my 5 lb hammer to it. WHAT GIVES NETGEAR!?!?!?!? It has been over 20 now and still has not finished!
Should not take over 5 minutes to update FW.
Be sure your using a good browser. MS Edge or Firefox.
I would probably factory reset the router first, setup basics, then manually load FW using a wired PC and web browser:
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
- Did you upgrade while connected to WiFi? If so you would have been disconnected and would have to reconnect to the WiFi, if you don't then it can appear as though it is taking awhile to upgrade. Did you manage to get it sorted now?
I have a XR1000 with firmware 1.0.0.64. Ethernet-connected desktop runs Win 10 that is up to date. I have approx. 20 wired devices and 10 wireless devices.
I was doing the update / upgrade with a ethernet-connected desktop. I have found out that getting support from Netgear is probably the last thing I ever want to attempt. They don't even begin to let you fully explain what has transpired. They (her) didn't even know that the newer firmware has different options and she refused to escalate me to another tech. Finally after 59 minutes. Yes, 59! I gracefully hung up on her and kept rebooting and the XR1000 finally came to life. Well half-life anyway. The next day I called in again and by chance got the same woman who claimed that she was a higher level person than the day before. After an enlighten conversation with her I decided that Netgear tech support really, really sucks!
I did purchase an extended warranty through Micro Center and will use it to obtain a TP-Link router if this piece of crap keeps failing. I have found out one thing for sure. NEVER reboot this model unless you want to manually reload every option and connected device as it doesn't remember anything from the previous setup. ALSO it loves to assign the same IP to a new device that has the same IP to a currently connected and working device on your network whether it is wired or wireless. I have had it stealth-assign as many as 3 IP's to a device. It is truly, very sadly, badly engineered.
