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Forum Discussion

Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Dec 18, 2019

Fix for "DumaOS not loaded yet!" (XR500 users only)

Hi everyone, We had a temporary problem tonight which caused XR500 users to see a white screen which says 'DumaOS not loaded yet'. This is now fixed. You just need to reboot your router and the pro...
Algazanth's avatar
Algazanth
Guide
Dec 18, 2019

Hi, 

 

no this fix didn't help me. After 3 times restart the router, i had to do a downgrade and now it works.

Before i have tested clear cache in diffrent browsers (Mozilla, Edge and Chrome), and this on two computers.

 

Edit: Ok this was yesterday (europe time 22:00 [MET]). What was the mistake and how did it come about? It would be helpful for the future.

 

Cheers

  • Netduma_Alex's avatar
    Netduma_Alex
    NetDuma Partner
    Dec 18, 2019

    The mistake was on our end. It was a one off problem and is unlikely to occur again.

    Is the problem fixed for you now?

    • Tazzybakes's avatar
      Tazzybakes
      Guide
      Dec 18, 2019

      Im up and running !! thanks Guys , just glad my router isnt busted , outages happen and comms is important.  #learnings

    • Algazanth's avatar
      Algazanth
      Guide
      Dec 18, 2019

      hi,

       

      yeah thank you guys. New firmware and it works.