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Fix for known XR500 issue: "R-app is not loaded yet. Please try again in a minute"
If you are receiving the error message "R-app is not loaded yet. Please try again in a minute" after completing the welcome setup on your XR500 Gaming Router, please follow the steps below to fix thi...
You could find the firmware upgrade function in menu “Administration” -> “Firmware Update”
The solution did not work. The first thing I did was use the interface to update firmware. Cant get 2.4 wifi to work. It also stopped DumaOs from working. I did the manual dl and browse and it said my firmware was the same numbers, i installed the dl anyway. Still no luck on either issue. This doesn't bode well for a $300 router. I am not impressed out of the box. I will give these issues 3 days before returning and going another route pun intended.
- Hi Webrider357, sorry that you encountered that issue it stemmed from a factory problem that has since been resolved so this will not happen again.
Please do a factory reset from the button in the back of the router. You need to hold it down longer than you would think 20-30 seconds then let go. Please then access the interface and go through the Setup Wizard, after that has completed you should be able to access it correctly. Found the other set of instruction where you do a manual reset on the router. That kept the same new firmware I downloaded but reset all the settings to factory. I had to resetup the internet connection. It did nothing for the issue and I still don't have wifi radios being seen by my phone. I tried using the button on the router to turn radio on off no luck. I used the interface to turn radio on off no luck. I have spent 7 hours now f ing with this router It will get 1 star on Amazon and is going back Monday. Garbage quality control.
I guess the radios are dead? I can turn them on off by either the button on top or the Neggear interface. If i use the interface it kills the ligts on the buttons so it looks like it takes the command. My phone doenst see the wifi at all. The radio lights on top of the router say they are on but the activity lights on front are black. The R-App still wont work, re reset it this morning. I used a config save so it wasn't so bad to re setup. Still no R-App, I have to use the old r7000 address to get to a router interface. Well I took a day off to set it up looks like it will have to use it to package it back up and send back to Amazon. What fun. I waited a week for Amazon to get one to send. Guess I will try the ASUS ROG router next always had good luck with their motherboards. I would give my Nighthawk R7000 5 stars I give this one 1 star, at least it had internet.
- Hi Webrider357, this is a setup/configuration issue so I'm here to help immediately. Please could you download TeamViewer from here: https://www.teamviewer.com/en/download/windows/ and install it. Then open it and private message me the ID & password it shows you. Then I can connect to your PC to take a look at the issue. I'm very confident I can get this fixed for you.
