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Forum Discussion
Solved
full fibre 900 BT
Recently had FTTP installed with BT for the 900 dowload package. Factory reset the router before using as it had the old connection on and setting back up was easy enough and the wizard got me th...
Thanks for the response ok i will give that ago when i am home cheers.
Thank you, I've passed that on to our team to try and get it escalated for you.
Hi guys
Its been over 10 days since i had the two hour phone conversation with the support team, the guy said i would get a follow up call later that day as he confirmed that there was an issue and they needed to resolve but i have had nothing.
This router does not work with my new1gig speeds and to be honest it has never performed well which i simply put down to my own low bandwith at the time although now i am inlclined to think otherwise.
The xr500 is no longer being used and i have to admit i regret purchasing this now.
Please can you escalate and get whoever was supposed to contact me to do so as this is dragging on now, if this cannot be resolved i need to know and i'll have to consider an alternative model.
- I have passed it over so they'll do everything they can to push it for you and hopefully get you a response.
This is my last attempt now, i appreciate you have escalated this as you say but it has done nothing to help...after spending 2 hours on the phone troubleshooting to be told there is a fault and somebody would call me within 24 hours over 2 weeks ago is a farce!
you guys on the forum do a great job but something is not quite right in the other department and i am left with a router that is useless to me.
currently reluctantly having to shop for a new router that can handle 1gig after being let down by netgear.
- Really sorry to hear that. I will try and get you on the 3.0 beta asap as that could help, if it doesn't then it provides a perfect feedback opportunity for our devs to see if they can find the cause.
- It’s not a fault of you guys you’ve always been great at helping out on the forums I’m just frustrated as I was clearly told what was going to happen with regards a call back but that never happened.
Also they’ve closed the case when I login and check which is very odd to say the least.
Ok I’m happy to try the 3.0 beta and see if that irons out any issues I’m having.
I signed up last week for the beta but if you want to send the beta to my email that would be ideal. - Just wish we could do more from our side. We have to send your details to Netgear and then they will need to invite you, we've sent you as a priority since you're having an issue.
- Ok thanks, in the mean time of you could chase up why they haven’t responded to my case I’d that would be great.
Any update on the invite?
I have sent another message regarding my case in the mynetgear online support so just awaiting a response, not heard anything for over a month now.
- Netgear are in control of sending out the invites so I can't inquire about any particular persons position. It's a waiting game at the moment.