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Forum Discussion
Has a known power cycling issue but netgear won't do anything to fix it.
First off I bought it refurbished which should have been the first red flag. Any product sold enough for Amazon to have stock in to buy it refurbished is not a good sign. Let me tell you my tale to st...
Possible that the refurb unit was faulty from the get go and hasn't been properly looked at or should have been returned to NG for review or RMA. Just power ON the router by someone who is not experienced enough to tell if the router is really working or not is not a good review. Most retailers may not have anyone experienced ehough to review returned products other than, doe it light up or do the LEDs come on. This would give false indications that the unit may have more or deeper problems than it appears. Thus the original buyer had found problems with it, returned it to Amazon with out maybe explaing what the problem was and whom ever at Amazon did a quick check, saw it powered on then put in back in the box and then it went back up for sale as a refurb.
Just becuase your unit you have is having problems doesn't mean this is a design that effects the entire product line. If it was, we'd see more posts about this. Mine works just fine. Though my unit was bought brand new.
If your offiered an opportunity to get a RMA with NG then please do all you can to afford NG the chance to help you out. Including screen or picture captures. I've done the same thing with my XR450 a while ago and got an RMA with not much trouble.
If feel the router needs to be returned, then if NG won't RMA for you, then return the refurb unit to Amazon and put in a note to Amazon specifically and state that the unit needs to be returned to NG for repairs as it needs to be looked at further by NG. Also state that the unit should not be put back up for sale.
The problem is the input from the modem. It can't properly recieve the info and when it tries to it shorts out and power cycles. Netgear knows this and this is why they only offer the 6 month warranty. They figure the board will take a **bleep** right after the warranty period so they get their money twice. It's quite the little scheme they have going.
What is the mfr and model of this modem?
Your best best would be to return the XR to Amazon if you feel the unit is faulty. If your modem is causing problems then I would check the modem conditions as well.
Good Luck.- Unplug power from both, then power on the router, wait 1-2 minutes then turn on the modem. They should establish a connection once the modem has finished booting. If the reboot issue continues is it plugged into a power extender? Sometimes plugging directly into a wall outlet can resolve this.
