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Forum Discussion
Solved
Higher Ping
After setup I have a higher ping on speedtest and dsl reports... i went from 15ms to 40ms. Did I do something wrong or is this an issue?
- Please download & install TeamViewer: https://www.teamviewer.com/en/download/windows/ once installed open it up and send me via PM the ID & Password it shows you. Then I can connect and take a look.
Hi jkraft,
This will be a settings/physical setup issue as ping would not increase by any meaningful amount by adding another router to your setup.
Firstly you should make sure that all devices are connected to the XR500 otherwise the QoS cannot control everything. Secondly make sure you're using a wired PC to do the speed test.
In terms of settings, on the QoS page set Anti-Bufferbloat to 'Always' and then put both the download & upload sliders to 70% each.
Make sure everything is setup as above then try again please and let me know how you get on. If that doesn't help I can do a 1 on 1 with you to get your issue resolved quickly.
This will be a settings/physical setup issue as ping would not increase by any meaningful amount by adding another router to your setup.
Firstly you should make sure that all devices are connected to the XR500 otherwise the QoS cannot control everything. Secondly make sure you're using a wired PC to do the speed test.
In terms of settings, on the QoS page set Anti-Bufferbloat to 'Always' and then put both the download & upload sliders to 70% each.
Make sure everything is setup as above then try again please and let me know how you get on. If that doesn't help I can do a 1 on 1 with you to get your issue resolved quickly.
Not sure what to do at this point, I hook old router back up and I have 17ms and come back to new one I have 37ms... I have tried everything.
- Please download & install TeamViewer: https://www.teamviewer.com/en/download/windows/ once installed open it up and send me via PM the ID & Password it shows you. Then I can connect and take a look.
- Just to update, the fix to this issue was to set the XR500's MAC address to the same one as the previous router that was connected to the modem.