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Forum Discussion
Solved
Higher Ping
After setup I have a higher ping on speedtest and dsl reports... i went from 15ms to 40ms. Did I do something wrong or is this an issue?
- Please download & install TeamViewer: https://www.teamviewer.com/en/download/windows/ once installed open it up and send me via PM the ID & Password it shows you. Then I can connect and take a look.
Hi Roger, I assume this is a speed test ping done through a wired PC? What was the ping previously and what is it now?
Are ALL devices connected to the XR500?
Are ALL devices connected to the XR500?
Everything is connected. There's two smart home devices, iDevices, Roku, ps4, and the PC. PC is wired (modem>router>PC, nothing in between). Everything is recognized as a computer apart from the iDevices and Playstation. Previous router was an old Apple Time Capsule that got a ping in the low 40s. The XR500 is in the low 50s, so 10ms isn't big, but obviously I expect it to perform at least as well as, if not better than, a 7-8 year old Apple Time Capsule. The first time I hooked the device up it didn't setup right thinking I had 1000 down and up and couldn't find a new firmware. Ran updates again and it corrected everything. Thanks for the response.
- Based on the fact that theres not much difference I expect it's down to ISP congestion, potentially worsened by peak times. If you do a test in non peak times is it as you expect?
The ping is consistent (morning, lunch, afternoon, night) and consistently higher. Meh, I'll just return the router by the end of the week if nothing changes, which I suspect it won't. Thanks for the time.
- It could be a multitude of reasons, I'd recommend calling Netgears 24/7 support line and they should be able to resolve the issue very quickly: http://support.netgear.com/ login there and should give you a number to call