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Forum Discussion

juleeanne's avatar
juleeanne
Tutor
Jul 26, 2019

How can I get netgear, to deregister an original owner, so that I may take his place?

You see, I bought a store return. From amazon. It was practically new - but a much more reasonable 423 (after taxes) , instead of 539 for a brand new one. I had no idea, that the original buyer had al...
Netduma_Alex's avatar
Netduma_Alex
NetDuma Partner
Jul 26, 2019

I can't help you with deregistering the product, somebody from NETGEAR will need to help you with that, but I can suggest that you try to connect via ethernet and go to routerlogin.net

 

Of course if the router has really not been reset for some reason, the original owner might have changed the default GUI access password.

 

It's very confusing that the factory reset using the button on the back wouldn't work.

 

I assume you're following the instructions here? https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router

  • juleeanne's avatar
    juleeanne
    Tutor
    Jul 27, 2019

     

    I assume you're following the instructions here? https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router

     

     

    yes... thankyou for helping. I did do that method, several times actually. Then I went for broke and tried the 30-30-30 method. Neither worked :( 

    i had the ethernet cable in, for every single attemot described. I was unable to access the routerlogin.net page. I think this guy was super-security oriented. Nothing wrong with that. Its just not helping my super picky box either.. I mean, that reset button IS insane, i know.....but what can i do but ignore the strange crap, & roll with it, when im on a mission to continue to have hope......