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Forum Discussion
I have a Nighthaw R8000
So recently my internet went off due to a power outtage, I had to have someone come and check and get it fix, but now that I try to log in to my router, it ask two questions that I never used before,...
So the cable guy probably just reset the router when they came over. its why its asking you the questions. the problem is, if the questions were never setup, it still asks them (during password recovery), and there isn't a correct answer because it wasn't setup.
The good thing is, the R8000 (or R8000P, you put both) are both pretty easy to install.
There's install guides and even videos that walk you through it.
For the R8000 its here: https://www.netgear.com/support/product/r8000.aspx
for the R8000P its here: https://www.netgear.com/support/product/r8000p.aspx
try looking through the guides, videos to see how its done. You can do it through the app or through logging in through a web browser.
Then try resetting your router and going through it. that way if it happens in the future, you know how to setup a router.
Thanks for the info, but even going thru the recovery process, it wont let me go foward unless the questions are answer, I look thru the links you sent me but I couldnt figure out where to go. I can easily reset the router and that would fix the issue, the problem is that my service provider is not your typical "lets fix it over the phone" type of business, they literally have to send someone over and with everythign going on this days, it takes them up to 10 days, and right now I cant afford to be withouth service, so Im trying to see if there is any way to bypass the questions but no luck yet