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Forum Discussion
Rick6922
Aug 03, 2019Luminary
I wouldn't recommend NG to my worse enemy. lol
let me start this out by saying I'm 51 yo and been buying the latest and greatest for 30 years, I've had noithing but trouble since buying the NH xr700, the fw 's been updated numerous times , basic...
Netduma-Fraser
Sep 10, 2019NetDuma Partner
If you're still getting R-App issues then it is likely a hardware issue as this isn't a very common issue (or if it happens it's usually resolved by a reset) then I would suggest looking at getting the router replaced. Also keep in mind that it is a beta firmware, it's been given to you in order for you to give feedback on how well it works so please make sure to post back in the beta forum detailing what is happening. If you just post here then they may not see it and it may not get resolved as quickly.
Rick6922
Sep 10, 2019Luminary
ok, I dont think its a hardware issue because it
Qos dont crash on eairlier FW and there not laggy at all. like fw v1.o.1.8 , but that was the fw that kept dropping internet. so I've had this router since it came out. are you saying to buy another $500 router? and whats concendered common? I've read of a few people having the same problem , even with the xr500 on the new fw.-
- Netduma_AlexSep 11, 2019NetDuma Partner
We're not suggesting that you buy another XR500, we're suggesting that you contact Netgear via their official support channels and tell them your product is faulty. Include a link to this thread if nessercary. They will be able to organise a replacement of your hardware.
That said if it's only a problem with the most recent firmware, then that suggests that it's not in fact a hardware problem. Might be worth downgrading for the time being.
- Rick6922Sep 11, 2019Luminary
dude, I don't have a 500, I have a 700. read the posts. lol which fw should I downgrade too? the v1.o.1.8 fw wasn't stable and caused internet disconnects. is there a way for me too get NG to replace this router? I've had it about a year!
- FURRYe38Sep 11, 2019Guru - Experienced User
I would make contact with NG support via forum moderator to see if there is any thing they can do to help you out with your XR700. It's too spendy of a unit to be having this kind of problem.
What browser are you using with the XR700? Have you tried Opera yet?
Which platform are you using when you manage the router? Windows or Mac?
Rick6922 wrote:dude, I don't have a 500, I have a 700. read the posts. lol which fw should I downgrade too? the v1.o.1.8 fw wasn't stable and caused internet disconnects. is there a way for me too get NG to replace this router? I've had it about a year!