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Forum Discussion
Rick6922
Aug 03, 2019Luminary
I wouldn't recommend NG to my worse enemy. lol
let me start this out by saying I'm 51 yo and been buying the latest and greatest for 30 years, I've had noithing but trouble since buying the NH xr700, the fw 's been updated numerous times , basic...
TOOMUCHSAUCE
Sep 15, 2019Apprentice
Ok I tried the 1.0.1.20 firmware and it did not fix anything.
I was very meticulous taking the following steps:
1. Revert to factory defaults (via router console)
2. Updating firmware
3. Revert to factory defaults (via router console)
4. Basic setup (via router console)
5. Reboot (via router console)
A few hours later I have the exact same issues that I reported via 1.0.1.10 release. Dashboard is missing lower left panel, geo-filter missing top panel, QoS missing bottom panel, device manager not working, network monitor not working, and hybrid pn no right panel. Tested with alternate browser, Opera, and tried setting the r-apps to timeout after 5 retries. Nothing changed. This is a software issue as the 1.0.1.08 firmware works fine.
I will report in beta forum but very dissappointed.
Netduma-Fraser
Sep 15, 2019NetDuma Partner
That's really strange, not seen that before. I think it would be best to try for a replacement.
Just a last ditch attempt: Try in an incognito/private window and with no adblockers/extensions running.
Just a last ditch attempt: Try in an incognito/private window and with no adblockers/extensions running.
- TOOMUCHSAUCESep 15, 2019Apprentice
Thanks for the reply, especially on a Sunday. That said, others in this thread are having the SAME issue. The gentleman above has had the same issue with a replacement (still broke) and the other gentleman got a replacement but he is running older firmware (which i can do) in order for it to work.
- Netduma-FraserSep 15, 2019NetDuma PartnerI think they're all slightly different, R-Apps usually either load fully or not at all, having just a few panels missing from each is certainly unusual. We will continue looking into it and thank you for responding in the beta forum, we'll get it sorted.
- Rick6922Sep 16, 2019Luminary
yeah, I bought this router 10 days short of a year ago.I think the xr700 just came out, the FW it came shipped with wouldnt run the router, it would have 5ms. internet drops that would cause you to be kicked in online gamming. they updated a couple FW's that made the router stable but with every update it seemed the router got more bogged down and had more lag. then the r-apps started crashing , not loading at all , QoS crashing and all the settings changing were you had to reboot the router to change them back which the router would do its self with the reboot. I got the new one, furry said he would update first to the new FW but I was interested in seeing if this one could run stable on the older FW. its been about 3 days now and no matter what browser I use the r-apps load super quick like they should. I might update the FW later down the road, but for now I'm happy and the router is doing what I bought it for. thank God. if you do get another and dont update the FW make sure you check [ I disagree to FW update ] in router settings or it will update on its own.
- FURRYe38Sep 17, 2019Guru - Experienced User
Thanks for letting us know. Glad the replancement router is working well and that you didn't update FW. Sometimes it's good to keep first version FW loaded. :smileywink:
Enjoy Now. :smileywink:
Rick6922 wrote:yeah, I bought this router 10 days short of a year ago.I think the xr700 just came out, the FW it came shipped with wouldnt run the router, it would have 5ms. internet drops that would cause you to be kicked in online gamming. they updated a couple FW's that made the router stable but with every update it seemed the router got more bogged down and had more lag. then the r-apps started crashing , not loading at all , QoS crashing and all the settings changing were you had to reboot the router to change them back which the router would do its self with the reboot. I got the new one, furry said he would update first to the new FW but I was interested in seeing if this one could run stable on the older FW. its been about 3 days now and no matter what browser I use the r-apps load super quick like they should. I might update the FW later down the road, but for now I'm happy and the router is doing what I bought it for. thank God. if you do get another and dont update the FW make sure you check [ I disagree to FW update ] in router settings or it will update on its own.