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Forum Discussion

CrocOnA3Wheeler's avatar
CrocOnA3Wheeler
Aspirant
Mar 06, 2019

I'm at Wits End with the XR500 Nighthawk (Upload speed drop)

I want to love this router, I really do...However it leaves me with more headaches than it should. My Dad is on the verge of returning it. I just started streaming through my PC not too long ago......
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 07, 2019

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Netduma_Jack's avatar
Netduma_Jack
NetDuma Partner
Mar 07, 2019

Very odd you are getting such low speeds. Could you do this please:

 

  1. Go to QoS on the user interface. On Anti-Bufferbloat, click the three horizontal lines in the top left corner. This will expand Options. From there, could you check 'Disable QoS' and click Proceed at the warning message that appears
  2. Wire a PC or laptop into your router. Then go to speedtest.net - what speeds do you get on the test?

If your speeds are good, could you then repeat the test over wireless. My thinking is the problem is either with the WiFi, or a misconfigured setting in DumaOS. We'll be able to help you figure it out :smileyhappy: