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Forum Discussion
blank_username
Aug 24, 2020Star
images sent from phone are failing and having issues
Hi All, I recently purchased an xr500 router and I've been noticing an issue when sending/receiving pics via text message. When sending, it will stall for awhile and then fail. Sometimes it goes ...
- Sep 05, 2020Could you try disabling MU-MIMO from there please - I'm not sure how new your phones are but might be they don't support it properly.
blank_username
Aug 26, 2020Star
I disabled smart connect and connected to each band separately. They both do the same thing. A pic will send successfully at first (within the first 30sec to 1 minute of connecting) but if you wait, it will begin to stall and fail.
I checked the network monitor in the router UI and I have very little traffic happening at the time. There are only 2 additional devices connected to the 2.4 GHz and no additional devices connected to the 5 GHz
Netduma-Fraser
Aug 26, 2020NetDuma Partner
In WAN Settings toggle SIP ALG, does that fix it?
- blank_usernameAug 26, 2020Star
I selected the box to disable SIP ALG and I'm still having the same issue
- blank_usernameAug 26, 2020Star
Correction, it might actually be working after disabling SIP ALG. It failed at first but they seem to be going through on my last 2 tests. I'll test it again in the near future
- blank_usernameAug 26, 2020Star
Netduma-Fraser - I just tested again and things seem to be working. Thank you very much for the help/guidance!