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Forum Discussion

Tkbuc's avatar
Tkbuc
Guide
Nov 29, 2022

In Game Latency

Hi everyone, Attached is a screenshot of in game latency details for an online game.  I just factory reset my router and have a 1GB modem via Spectrum.  Everything is working great.  Every once in a...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 29, 2022

Not much to go off here. 

Is this regarding a NG product? If so, need more details here.

 

Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.

Tkbuc's avatar
Tkbuc
Guide
Nov 29, 2022

Im using the Nighthawk XR1000.  The screenshot is the ingame latency data from the game client.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 29, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

    Are you wired or wireless connected to the router? Wired is preferred for gaming. 

    • Tkbuc's avatar
      Tkbuc
      Guide
      Nov 29, 2022
      1. Firmware Version 1.0.0.64
      2. Wired Connection with CAT 6
      3. Not using QoS
      4. Hitron Modem
      5. Model EN2251
      6. Spectrum is my ISP
      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Nov 29, 2022
        Not using QoS is potentially the issue, use QoS and see if the issue persists
  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Nov 29, 2022
    Are you using QoS? If so could you provide a screenshot of the QoS page please? It could be a local congestion issue.